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Building Team Based Working West Michael A Markiewicz Lynn

With that being said it is important to note the type of relationship that is being built. Managers tend to maintain a distance from those that work under them by showing little or no empathy for them. Leaders on the other hand are very empathetic to their employees and those that they lead. The result is that followers, or employees, are motivated to work and pursue a common goal held by the leader and the rest of the group. In inter group conflicts and relationships, the managers sole focus is usually turning a win-lose situation into a win-win situation or maintaining the win-win situation.

This leads to a desensitization of the managers views towards his employees feelings. For managers, relationships are not about creating a great work environment as they are about maintaining a balance of power. According to William James , there are two basic personality types: once-borns and twice-borns.

Prosci Methodology Overview: An Integrated Approach to Deliver Results

Once-borns generally have stable childhoods and upbringings that lead them to be more conservative in their views. They strive for harmony in their environment and use their own sense of self as their guide. Twice-borns generally have an upbringing that is defined by a struggle to create some sort of order in their lives. As a result, these individuals tend to strive for separation of themselves from their peers and society.

Their self-perception is not based on where they work, what organizations they are a part of, or even what they have already done in the past. Instead they are driven by the desire to create change. Managers show the traits of once-borns while leaders exhibit the traits of twice-borns. Leaders see themselves as separate from the rest and try to play this sense of self by becoming entrepreneurs or great political leaders or even by chasing any endeavor that they feel will differentiate them.

Managers want to maintain their harmonic environment and commit their lives to making sure nothing causes disturbances. While traditional leadership has maintained that one person generally leads several groups, each with their own leadership hierarchy, the concertive style of leadership gives the power to the group. While there will generally be a management group responsible for bigger decisions for the direction of the company or organization, the workers get to develop their own set of values and rules to govern themselves.

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Leaders and Managers | HIPs

This includes task division , problem solving , day-to-day functions, group prioritization, and internal conflict resolution. Instead of a manager or leader being responsible for producing the results, the management expects the burden to fall on each individual member of the group.

By establishing a set of values, rules, and norms these groups can go on to manage themselves, usually with success. In a holacracy people have multiple roles while increasing efficiency, confidence, and communication in the workplace.

This model was adopted by Zappos , because they had "gone from being a fast speedboat to a cruise ship". The good thing about culture is that it provides coherence and continuity. The bad thing about culture is that it can root a company in past practices that no longer fit a changing world. Culture is harder to change than strategy, because much of it is unconscious. If they suddenly direct people to do things that run counter to deeply held values, rational discussions can quickly devolve into moral diatribes.

At first glance, it seems that there are many values to choose from. At one point, Netflix published a deck of over slides to describe its culture. Microsoft has redefined its culture around fostering a growth mindset in both individuals and groups. Company leaders worked extensively to shift from solely rewarding people for their individual contributions to recognizing the importance of leveraging the work of others.

A slew of books and articles purport to reveal the cultural secrets of digital titans. Yet behind this tower of corporate babble, we find a small shared set of cultural elements that are essential to help companies become agile, innovative, and fast-growing. We then conducted a survey of more than digital and traditional companies to validate the culture framework and assess how the various elements of digital culture correlate with different types of self-reported performance. Ultimately, four key values of digital culture stand out: impact, speed, openness, and autonomy.

Recognizing the immense scalability of digital solutions, digital leaders typically focus on creating impact, assuming that profit will follow.


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At their best, these companies revolutionize how people and organizations interact, reinvent industries, and break the power of entrenched gatekeepers. The other three values support that mission. Speed helps companies stay ahead of competitors and keep up with rapidly changing customer desires. Openness encourages employees to challenge the status quo and work with anyone who can help them achieve their goals quickly. Together, these values can foster an engaged, empowered workforce where employees feel a personal responsibility to constantly change the company — and often the world.

The values of high-performing digital companies frame their essential practices: rapid experimentation, self-organization, data-driven decision-making, and an obsession with customers and results.

Your culture should and can reflect your company's needs

They can experiment rapidly without fear of failure, increasing the chances for truly novel outcomes. By valuing openness and striving for big impact, these companies encourage people to seek out relevant data and expertise wherever it resides. Moreover, openness, even to counterpoints or critical perspectives, leads to individuals and teams having more information and producing more effective solutions.

The emphasis on data and results, meanwhile, drives accountability, encouraging persistent striving for customer-focused, scalable results. This system of interrelated values and digitally enabled practices can be remarkably effective when management gets it right. They differ culturally in how they aim to minimize problems through strict rules, drive integrity into all daily behaviors, and work to create stability for stakeholders. While some digital natives might deride this combination as stodgy and bureaucratic, not all traditional practices need to be eliminated in the quest for digital culture.

In fact, it becomes clearer every day that stability and integrity are qualities to be prized. Amazon, for example, was seen historically as cultivating a high-pressure and argumentative work environment, believing that only the fittest should survive for the long run. But that approach, which led to poor press and high turnover among certain groups, is starting to change: By experimenting with more schedule flexibility and explicit support for more gender balance, the company is now beginning to set a less cutthroat, more inclusive tone.

As for integrity, a series of headlines over the past few years has made clear that some digital-native companies need to become more principled.


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  • Facebook has been widely criticized for its perceived indifference about user data privacy and informed consent. At Uber, weak policy enforcement on harassment led to a public scandal and, ultimately, the departure of the CEO. The challenge, then, is to develop the elements of digital culture to promote innovation without sacrificing integrity and stability. Instead of ditching all past practices, traditional companies should try to create a digital culture that embraces the best of their legacy.

    We highlight three principles for making this happen. Build the practices that set digital companies apart. The greatest advantage of digital companies is the speed with which they create and test innovations. Traditional businesses must try to cultivate habits of rapid experimentation and self-organization within a framework of data-driven decision-making. These practices may feel alien to companies whose structures, values, and governance rules were designed for cautious stability.

    Jeff Gothelf: "Building Successful Teams with Evidence-Based Innovation and Design"

    Yet our analysis shows that rapid experimentation and self-organizing strongly drive measures of self-reported performance, including growth and innovation. Preserve practices that promote integrity and stability.

    Teams and Teamwork Bibliography

    Your customers, employees, regulators, and shareholders deeply appreciate these qualities and the practices that support them. As we noted above, companies managing for integrity and stability report performance that is neither better nor worse than that of companies that do not. Yet the negative outcomes of omitting these practices have become apparent in many digital-native companies. Reorient important practices that are still optimized for the pre-digital world. The speed and interconnectedness of the digital world demands a new orientation to customers, results, and rules. Asking customers about their needs must be supplemented by anticipating customer desires and proactively experimenting to delight the customer.

    Infrequent and opaque performance evaluations must be replaced or supplemented by ongoing attention to transparent goals and performance metrics. Wherever possible, strict rules and controls must give way to broader guidelines and transparent monitoring. Employees who use rules to prevent change must be counseled to be more flexible. For example, Google requires employees to follow strong technical and data standards but encourages innovation that builds on those guidelines.

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    Objectives and key results at the company, team, and individual levels are visible widely. This transparency encourages higher performance and improves collaboration. But that was just the beginning. As we learned in our discussions with company leaders over the years, 12 senior executives envisaged DBS as a leading digital company, not just a leading bank. DBS also needed to foster a digital culture, improving its innovativeness without alienating its best customers or risking regulatory lapses.

    They visited major digital players globally to understand their corporate cultures and then defined a set of values and practices to change the DBS culture. They wanted the existing customer focus to become a data-driven customer obsession. The company analyzed customer and employee journeys to identify process issues and then built analytic models to improve those processes and enhance employee performance. For instance, by modeling demand in its ATM network, which, the company says, handled more transactions per month than any other bank in the world, DBS ensured that its ATMs never ran out of cash.

    DBS leaders also encouraged ideation and experimentation at all levels. They urged employees to identify ways to remove millions of hours of customer wait time. Strategy workshops, daily briefings, startup exchanges, and a variety of other supports drove more than 1, experiments, many of which led to new products or improved services. The bank also redefined internal processes to build agility in IT units and product development teams. IT staff and business product owners now work closely together to rapidly develop, test, and refine products, increasing the speed and quality of product launches.

    This creates a disconnect that can exacerbate any generational gaps, and push older employees towards retirement unnaturally or prematurely. Why does this matter? A huge segment of the US workforce is aging, with the threat of a massive wave of Baby Boomer retirement looming over.